The Buyer is obliged to check for any damage upon taking delivery of the goods and immediately report it to the delivery courier who delivered the goods, or refuse to accept a package that shows external damage. The Buyer is obliged to sign the delivery note or return receipt upon taking over the goods, which the courier service takes as proof of takeover.
Costs incurred by the return of a shipment due to untimely pickup shall be borne by the Buyer.
The goods are insured against loss in transit, and if the Buyer does not receive any information or delivery notification after 14 days from placing the order, they must notify the Seller so that actions can be taken to locate the shipment or send a replacement.
In most cases, delivery will be carried out within 3 to 5 business days after payment confirmation or receipt of cash on delivery order confirmation, except for islands and locations with special delivery schedules.
Nonokai (hereinafter Nonokai) reserves the right not to deliver goods based on orders with incomplete or inaccurate data, as well as orders where delivery cannot be executed.
Once the payment is recorded, the Buyer receives a notification in electronic form and the shipment is dispatched.
Exceptionally, when selecting cash on delivery payment, the product is dispatched after telephone or email confirmation of the order.
All prices include VAT.
Conclusion and termination of the sales contract
The subject of the Contract is the purchase of selected products or services through the web shop www.hendrixmost.com
The Contract enters into force from the moment the user accepts the offer and completes the ordering process.
Pursuant to the Consumer Protection Act, the user may unilaterally terminate the Contract within 14 days without stating reasons.
To exercise the right to unilateral contract termination, the user must notify us of their decision before the expiry of the deadline by an unequivocal statement sent by mail or email, stating name, address, telephone number, and order details.
Confirmation of receipt of the notice of unilateral contract termination will be delivered to you electronically without delay.
The deadline for unilateral termination is 14 days from the day on which the goods that constitute the subject of the contract were handed over to the user or a third party designated by the user.
If the user unilaterally terminates the Contract, we will refund the money received from them, including delivery costs (with the exception of additional costs resulting from choosing a type of delivery other than the least expensive standard delivery offered by us), without undue delay and at the latest within 14 days from the day we received the termination decision.
The refund will be executed using the same payment method used for the initial transaction, unless expressly agreed otherwise; the user incurs no fees as a result of such refund.
We may withhold reimbursement until we have received the goods back or until proof of having sent back the goods has been provided, whichever is earlier.
The user must return the goods to us without undue delay, and in any event no later than 14 days from the day on which communication of the contract termination was sent.
In the event of unilateral contract termination by the user, the direct costs of returning the goods must be borne by the user.
In the event of unilateral contract termination, the user is responsible for any diminished value of the goods resulting from the handling of the goods other than what was necessary to establish the nature, characteristics, and functioning of the goods.
We are liable for material defects in accordance with the provisions of the Civil Obligations Act.
The Buyer is obliged to bear the direct costs of returning the goods themselves if exercising the right to unilateral termination, and if goods cannot be returned by standard mail in the normal manner, the Buyer must also bear the direct return shipping costs.
The right to unilateral contract termination is excluded by law in several cases. Complete information regarding consumer rights to unilateral contract termination pursuant to the Consumer Protection Act is available in the official provisions.
Complete information regarding the consumer's right to unilateral contract termination can be found at this link: Consumer Protection Act
Complaints and warranty
All products offered for sale are described with faithful photographs and text. Each product is individually inspected prior to dispatch to the customer, and Nonokai guarantees that all products sent to the customer are in full working order.
We have made every effort to display the colors as accurately as possible. However, because displays vary, we cannot guarantee that your monitor display will accurately reflect the exact shade of the item.
We accept complaints in the following cases:
– if delivered goods were not ordered
– if goods were delivered with a defect or damage not caused by transport
The product must be returned in its original condition and packaging, without signs of wear or damage.
The Buyer loses the right to warranty through improper use of the product, mechanical damage, or failure to follow jewelry care instructions.
To exercise warranty rights, it is necessary to attach the invoice and a brief description of the defect together with the returned product, and send it to our contact address.
Complaints must be submitted via mail or email within the statutory deadlines, and we will respond to your complaint within 14 days of receipt.
Customer personal data protection measures
Customer Personal Data Protection Statement
Nonokai is committed to protecting the personal data of customers, collecting only the necessary, basic data about customers/users that are necessary for fulfilling our obligations; informing customers about the way collected data is used, and regularly giving customers a choice about the use of their data, including the possibility to decide whether or not to have their name removed from lists used for marketing campaigns.
All user data is strictly kept and is only accessible to employees who need this data to perform their work. All employees and business partners are responsible for adhering to privacy principles.
Company details for Nonokai
Nonokai craft for production and trade of silver jewelry
Zdenac 14, Rovinj, Croatia
PIN / VAT ID: 53579809436
Reg. No: 97986046